Some common questions with answers are included in this section to help clarify any queries related to the tours. For any further questions please contact us on 02085226157 or at lstours@delawarenorth.com.
Booking the tour
How do I book my tour?
You can book online at https://stadiumtourbookings.london-stadium.com/home.htm
You can purchase tickets on the day of the tour at the ticket office located downstairs of the West Ham United Store.
(These will be more expensive compared to pre-booked, and will be subject to spaces being available, therefore, we recommend pre-booking)
How often do tours operate?
Tours departures on most weekdays are 11:00, 13:00 and 15:00 increasing to hourly from 10:00 to 15:00 on weekends.
This however can change based on restrictions, holiday periods and other bookings. Capacity is limited per timed ticket option. Please check timings before travelling https://stadiumtourbookings.london-stadium.com/.
Why isn't the tour date I want available?
Our availability is updated regularly. Best availability is shown 8 weeks in advance in line with fixture scheduling for broadcasting. Summer events and internal works can also cause for tour dates to remain unavailable.
Please check our closures page before travelling.
How long does the tour take?
The tour is guided and will take 60-75 minutes. We recommend that you leave up to an hour and a half to experience the tour and visit the coffee shop and stadium store.
Is there a museum?
There is no museum currently at the London Stadium.
Do we have to book in advance?
No, but if you do you will benefit from pre booked discounts and guaranteed tickets.
What time do I need to arrive for my tour?
We recommend that you arrive 15 minutes before your allocated tour time. Tours start promptly at the time listed on your ticket.
If you are late, we shall do our best to accommodate you on the tour, but please be aware that this may not be possible.
Refunds will not be given if you are unable to attend your tour due to lateness.
Where do I go to begin my stadium tour?
Whether pre-booked or wishing to buy a ticket on the day, please go to the Tours ticket office located on the lower level of the Stadium Store unless otherwise notified.
Costs
How much does the tour cost?
Prices start from £14 for children and £22 for adults if booked in advance and on-line. There are also discounts for students and concessions. Tickets bought on the day at the ticket office will be more expensive.
| TICKET | ADVANCE | PAY ON DAY |
|---|---|---|
| Adult | £22 | £24 |
| Child | £14 | £15 |
| Student | £19 | £21 |
| Senior (65+) |
£19 | £21 |
| Adult Accessible |
£22 | £24 |
| Child Accessible |
£14 | £15 |
| Family (2+2) |
£64 | £72 |
| Carer | Free | |
| Under 5 | Free | |
*Note: Children under 16 must be accompanied by an adult*
Group Bookings
Groups are more than welcome to book on the stadium tour. Groups of more than 15 will automatically be discounted at the checkout stage of the online booking process. Groups of over 25 are encouraged to fill in an enquiry form and one of the team will be in contact to discuss your booking, options, and prices.
Do you offer further discounts to regular group organisers?
If you regularly bring groups, then please enquire about our trade facilities and benefits by contacting us at lstours@delawarenorth.com
Vouchers
Can I purchase a Stadium Tour voucher?
Yes, to do so please visit https://stadiumtourbookings.london-stadium.com/vouchers/tour-type.htm and follow the below:
Choose the voucher type require
Select the quantity you would like to purchase
Enter the Voucher details
Review your order, then proceed to checkout.
Can I purchase a voucher as a gift?
Yes. To do so, please follow the same steps above. When entering the Voucher details, you will have the option to enter your own email address in the recipient, which will ensure that it is sent to you directly. You can then forward the voucher to its final recipient when intended.
How will I receive my voucher?
Vouchers will be sent by email to the email address provided at the point of purchase. Please note that it can take up to an hour for the email to land in your inbox. If you do not receive your voucher, please check your spam folder. If you are still unable to locate your voucher, please email lstours@delawarenorth.com
Can I cancel my voucher?
(It is not possible to obtain a refund (full or partial) once a purchase has been made, as per our terms and conditions.)
Are tour tickets transferable or refundable?
Tickets are non-transferable and should not be sold on. Tickets are also non-refundable unless the ticket has been cancelled by London Stadium. Please see full terms and conditions for more details.
I have booked online but not received a confirmation?
When booking online and confirming you should receive an E-Ticket.
(On occasions there may be a technical fault so if you do not receive a ticket within an hour of purchase then please do check your emails spam folder and if not in there then contact us on LSTours@delawarenorth.com so we can look into the matter for you and resend if needed.)
Do I need to print out my email confirmation?
No however, Proof of ID will be required if you do not have the e-ticket printed out. Please have the e-ticket (or reference number) on your phone or emails so we can view it on arrival and take the booking reference number from it.
Is there anywhere to leave luggage?
Due to security restrictions, there is nowhere to store items whilst on the tour. We will not accept suitcases or large items inside the stadium so please do not bring these items with you.
Can we take photographs?
Yes, photos can be taken throughout the tour providing they are for personal use only. For commercial use and permissions, please contact us on LSTours@delawarenorth.com to discuss your request. Professional equipment, tripods, drones may not be taken on tours.
Do students get a discount?
There is a student ticket type.
If purchasing a student ticket, you will be asked to produce a valid student card on arrival as proof of ID.
We reserve the right to not accept ID, and therefore the ticket, if we deem it invalid or fraudulent.
Is there anywhere to eat within the stadium?
There is a Coffee Shop that you can access before and after the tour.
This Coffee Shop is open to the public and is located on the lower level of the stadium store.
Can I take a pushchair or buggy around with me?
Yes, they can be taken on route; we have lifts to assist with movement between floors.
Am I able to take young children on the tour?
Children Under 5 are free of charge, please ensure you book an infant ticket when completing your booking.
I am under 16 years of age, can I attend the tour on my own?
No. All under 16's must have a paying adult with them on a tour.
I have a voucher; can I just turn up on the day?
Vouchers can be redeemed online so we recommend you book in advance to guarantee your space at your chosen time. We can validate vouchers into bookings on the day but cannot guarantee spaces that day or at your preferred time so pre-booking is highly recommended.
Getting Here
What is the address for the London Stadium Tour?
London Stadium, Queen Elizabeth Olympic Park, Stratford, London E20 2ST
Which train station is closest to the stadium?
Stratford is the main station that serves the Queen Elizabeth Olympic Park where the stadium is based. It is on the Underground - Jubilee and Central lines, DLR and National Rail. It is about a 10-15-minute walk to the stadium. Stratford International and Pudding Mill Lane are also within a 20-minute walk of the stadium.
Is parking available?
Parking is only available to blue badge holders, please contact Lstours@delawarenorth.com
We recommend using public transport to access the stadium.
Nearby parking options at Stratford and Westfields are available but are not controlled by London Stadium.
Accessibility
Is the tour accessible?
The London Stadium tour and all levels within the experience are wheelchair accessible and has seated areas at multiple points along the route. If you have any further requirements, please do provide us the information either on your booking or via email at lstours@delawarenorth.com
Do you have Changing Places facilities available?
Yes, we have baby changing facilities and accessible toilets located in the West Ham Stadium Store.
We also have accessible toilets within the tour route.
Is blue badge parking available?
Blue badge parking is limited at London Stadium but is also available at the Aquatics Centre, which is the nearest alternative to the stadium.
Further parking is available at Westfield, and the park operates a mobility service
Discounts
I am a Season ticket holder/ claret member, do I get a discount?
Yes, season ticket holders and claret members do receive a discount on our standard tours but not our premium products. Please contact us directly to receive the discount. Please call 02085226157 OR email lstours@delawarenorth.com
Do we get discount in the West Ham shop?
No, there is no discount for customers on stadium tours at the Westham shop.
Do we get a discount in the coffee shop?
Yes, at the start of your tour you will be handed a voucher that discounts all drinks to become £2.00. You will also receive 15% off at the coffee shop on all other products.
Is there a blue light discount available?
Yes, to receive your discount please contact us on 02085226157 OR email lstours@delawarenorth.com
If you cannot find the answer to your question here, please contact us by email: LStours@delawarenorth.com
Please find a map of the area here