London Stadium Tour Terms and Conditions

The ticket issues is on behalf of London Stadium and is subject to the terms and conditions associated on this ticket along the Stadium Regulations already in place (www.london-stadium.com/terms-and-conditions-use). The terms and conditions may be amended by Delaware North or LS185 and posted online at www.london-stadium.com.

London Stadium is a working venue that operates throughout the year, therefore the stadium, and tour, may have a different feel/route/access to it depending on the event calendar and different event owners.

By purchasing your ticket, you agree to the following conditions

General

  1. We reserve the right to refuse you admission in to the stadium, or eject/remove persons, where we deem necessary and reasonable

  2. All tour Routes are subject to availability and subject to change, even at short notice on the day. London Stadium reserves the right to alter or vary the tour date/tour route at the discretion with prior notification or obligation to refund monies or exchange this ticket. No liability will be taken for any personal travel, accommodation, promotional or hospitality arrangements made relating to the tour or its cancellation. London Stadium cannot guarantee daily that all advertised element of the tour are available each and every day. Every effort, however, will be made by London Stadium to contact ticket holder for any major changes such as cancellations and rescheduling.

  3. There is no access to the stadium without the purchase of a stadium tour ticket

  4. Tickets are not for resale and are non re-fundable

  5. London Stadium reserves the right to cancel or reschedule your Tour booking should any stadium licensing or partner preclude access.

  6. Refunds will not be given under any circumstances, unless the tour is cancelled by London Stadium itself on the day that the ticket is valid for. Any changes requested for change in date or time may be sent to the Tour Bookings team LSTours@delawarenorth.com but no guarantees are in place and certain administrational costs may occur.

  7. Please keep the ticket safe and in good conditions and they will be deemed invalid on entrance if lost, stolen or defaced.

  8. We advise you arrive 15 minutes before your stated tour time, on the day of the valid ticket. If you arrive after your allocated time then we cannot guarantee tour entrance

  9. All areas of the stadium are non-smoking

  10. London Stadium will conduct security searches on arrival to your belongings and/or outer clothing and where needed on route or on exit of the stadium. Entrance will be refused if you fail to comply with security checks. There is no allocated place to leave luggage so we recommend no large bags as they will need to be carried. You may be refused entrance if you arrive with very large items and no refund will be given

  11. London Stadium takes no responsibility for any personal property and takes no responsibility for any property lost or stolen whilst at the stadium or on the tour

  12. Admission to London Stadium is at the ticket holders own risk. LS shall not be liable for any loss, injury or damage sustained within the premises except for death or personal injury which is caused by the negligence of LS or their respective employees or agents

  13. The use of photographic or audio visual is for personal use only and cannot be used for commercial purposes unless express written consent is gained in advance of the tour

  14. CCTV surveillance is in operation at London Stadium

  15. No tickets may be used for commercial or promotional purposes without the written consent of London Stadium. Any tickets resold in this manner will become void and admission rejected

  16. The tour is suitable for disabled customers. We recommend you contact our bookings team on 020 8522 6158 or LSTours@delawarenorth.com to discuss any requirements and to make necessary arrangements

  17. No animals (other than Guide dogs) will be admitted in to London Stadium

  18. There is no re-admission or pass-outs to London Stadium

  19. Children under the age of 16 will not be admitted to the tour if not accompanied by an adult with a valid ticket

  20. Children under the age of 5 will be admitted on the tour at no extra cost, provided they are accompanied by a paying adult. We do not recommend the tour for very small children. Buggies and prams are not permitted on the tour.

  21. There is no parking supplied for Tours customers (except Blue Badge Holders) so we recommend using Public Transport to arrive at the stadium. The stadium has good local connections through nearby stations such as Stratford, Stratford International, Pudding Mill Lane and Hackney Wick. The nearest parking is Westfield’s but we have no responsibility for the location, price and services provided by them.

  22. The tour is audio guided and the length of visit will vary from visitor to visitor but we suggest it lasts around an hour but you leave up to 90 minutes for the experience

  23. Any damage caused to the Audio handsets or accessories will be deemed a breach of conduct and customers will be ejected from the stadium

  24. You acknowledge that you will be liable to London Stadium for any damage caused by you to the stadium, the handsets, or any of its contents, or for any injury caused to any of our staff or other visitors to the stadium

  25. All customers are not permitted on the pitch at any time and failure to adhere to this will result in removal of the customer, as well as the rest (if applicable) of the booking group

  26. In the event of unruly behaviour, London Stadium have the right to eject customers. The stadium and tour operates a zero tolerance policy and any criminal offences will be dealt with accordingly with the cooperation of the local authorities

  27. London Stadium reserve the right to remove any customer who do not adhere to the rules and regulations stated in the terms and conditions stated

  28. Admission to the London Stadium Tour is at the ticket holder’s own risk. Delaware North shall not be liable for any loss, injury or damage sustained within the premises except for death or personal injury which is caused by the negligence of Delaware North or their respective employees or agents.

  29. Delaware North cannot accept responsibility for property lost or stolen at London Stadium

Gift Vouchers

  1. Gift Vouchers must be redeemed at the tours website or through our dedicated booking number 020 8522 6158

  2. Gift vouchers cannot be used to pay for gift vouchers

  3. Gift vouchers have no cash redemption value and are not transferable

  4. If the order exceeds the gift voucher value then the balance must be paid at time of booking via debit or credit card<

  5. Gift vouchers are only valid up the expiry date, as stated on the voucher

  6. No promotional code may be used in conjunction with Gift Vouchers

  7. No responsibility will be accepted for lost, stolen, or damaged Gift Vouchers and such vouchers will not be refunded